• find us on facebook

  • recent reviews

    • 4
      out of 5
      We stayed for the Saturday night after the game and found the hotel to be very clean & tidy. The staff were all very welcoming and pleasant....
      07 May 2013read review
    • 3
      out of 5
      The decor & furnishings downstairs are nive & seem to have been recently completed but the room was very dated, especially the bathroom. The heating system in the room didnt work so the room was cold....
      24 April 2013read review
    • 4
      out of 5
      A warm welcome is always on the cards at the Brook. Staff are friendly and helpful. The rooms are warm and clean. A good cheap break option close to Norwich centre.
      05 March 2013read review
    • 4
      out of 5
      We had a good stay here/ Although out of the centre the bus stop in was very nearby and took us into the centre in 20 minutes. It costs us a tenner by taxi to get back after our evening out....
      05 March 2013read review
    • 4
      out of 5
      We thought the hotel receptionists were very friendly and helpful and as were the catering staff. If anyone asks our opinion of where to stay we would recommend the Brook Hotel....
      03 January 2013read review
  • local weather forecast

    • friday
      Rain
      10 °C
      4 °C
    • saturday
      Partly Cloudy
      13 °C
      5 °C
    • sunday
      Partly Cloudy
      16 °C
      6 °C
    • monday
      Partly Cloudy
      17 °C
      8 °C
    • tuesday
      Chance of Rain
      14 °C
      7 °C
    • wednesday
      Chance of Rain
      14 °C
      6 °C
  • airports nearby

    • - london heliport (5.6 miles)
    • - london victoria bus station (7.8 miles)
    • QQP - paddington station (8.0 miles)
    • LHR - heathrow (8.8 miles)
    • - london euston railway station (9.8 miles)
    • STP - london st pancras (10.1 miles)
    • QQS - st pancras railway station (10.2 miles)
    • NHT - northolt (11.0 miles)

Best Western Brook Hotel Norwich

Best Western Brook Hotel Norwich

Best Western Brook Hotel Norwich

2 Barnard Road, Bowthorpe, Norwich, Norfolk, GB
The Best Western Brook Hotel Norwich is a modern 3 star hotel, situated on the outskirts of Norwich, just a short drive from the City Centre and the ideal base to enjoy the surrounding areas of unspoilt coastline, picturesque villages and tourist attractions. Offering 81 spacious en-suite bedrooms over 2 floors, a restaurant serving a wide variety of food and drink, and conference & wedding facilities, The Brook Hotel Norwich caters for all of your needs. Free Wi-Fi and extensive parking.
Check Availability and Pricing for Best Western Brook Hotel Norwich

Fetching results.

Please wait...

Arrival
Nights
Departure
Persons per hotel
Available Rooms
31/0501/06Total
£45.00
£75.00
£120.00
£45.00
£75.00
£120.00
£55.00
£85.00
£140.00
£55.00
£85.00
£140.00
£55.00
£85.00
£140.00
£55.00
£85.00
£140.00
£65.00
£95.00
£160.00
£65.00
£95.00
£160.00
£65.00
£95.00
£160.00
£65.00
£95.00
£160.00
£75.00
£105.00
£180.00
£75.00
£105.00
£180.00

The Best Western Brook Hotel Norwich is a privately-owned and modern 3 star hotel, situated on the outskirts of Norwich and easily accessible from the A47. Located to the west of Norwich City Centre which is just a short drive away, The Brook Hotel Norwich is the ideal base to enjoy Norwich and the surrounding areas such as the unspoilt coastline, picturesque villages and tourist attractions such as Norwich Castle Museum & Art Gallery, The Plantation Garden, Norwich Cathedral and Dragon Hall.

The Brook Hotel Norwich is also conveniently close to the airport, near University of East Anglia, and Sainsbury Centre for the Visual Arts.

Offering 81 spacious en-suite bedrooms over 2 floors, a restaurant serving a wide variety of food and drink, conference and meeting facilities, and newly-refurbished reception and function rooms which are ideal for weddings in Norwich, The Brook Hotel Norwich caters for all your needs in Norwich.

There is complimentary Wi-Fi access throughout the hotel and extensive parking for both coach and cars at The Brook Hotel Norwich - perfect for both business and leisure visitors to Norwich.

Bedrooms

All 82 bedrooms at Best Western Brook Hotel Norwich are furnished to the highest standards with fresh white linens, quality towels and en-suite bathrooms.

Room types include single, double and family bedrooms, all tailored to suit leisure or business guests. Bedrooms come fully equipped with: TVs with satellite channels, direct dial phones, sofa beds and desks, coffee/tea makers and either garden or courtyard views.

Restaurant

The Brook Hotel Norwich has a restaurant offering a choice of carvery, à la carte, lounge style, breakfast, full bar and room service menus, along with an extensive wine selection to complement your food. Much of the ingredients and produce used are locally sourced.

After dinner you can relax in the bar and lounge areas, open daily with food available both at lunch and in the evening and offering a wide range of beers, spirits and wines available by the glass or bottle. The private terrace is the ideal place to enjoy either a drink with friends or to dine al fresco during the warmer summer months.

Conferences and Events

The Brook Hotel Norwich offers impressive facilities for business, both locally and nationally. Corporate clients can choose from a wide variety of accommodation, conference and meeting facilities for up to 200 visitors with a variety of break-out rooms for both day and 24 delegates. There is wireless networking throughout the hotel and The Brook Hotel can provide access to more advanced conference equipment as and when required, whether presentational or multi-media available to hire.

Best Western Brook Hotel Norwich is rated 4.25 out of 5 stars based on 79 guest reviews.

Have you stayed in this hotel? Please add your own review

    Best Western Brook Hotel Norwich
    “Norwich 1 v 2 Aston Villa”
    By Mr Matthew H, DROITWICH, UK
    07 May 2013
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    We stayed for the Saturday night after the game and found the hotel to be very clean & tidy. The staff were all very welcoming and pleasant. The room was excellent and seemed very spacious and had a nice triangular shaped bay window which made it very light and airy. The only downside to this hotel is if you are travelling by train it's about 5 miles from the station but to be fair there was a bus stop about 10 mins walk from hotel. Overall would recommend the brook at anyone very good
    Best Western Brook Hotel Norwich
    “Brook Hotel Review”
    By Ms Libby G, Wokingham, UK
    24 April 2013
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    The decor & furnishings downstairs are nive & seem to have been recently completed but the room was very dated, especially the bathroom. The heating system in the room didnt work so the room was cold. I only ate breakfast at the hotel which was avereage. Staff at reception were very helpful.
    Best Western Brook Hotel Norwich
    “Lovely staff”
    By Mrs Linda G, wednesbury, UK
    05 March 2013
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    A warm welcome is always on the cards at the Brook. Staff are friendly and helpful. The rooms are warm and clean. A good cheap break option close to Norwich centre.
    Best Western Brook Hotel Norwich
    “A good stay”
    By Ms Shelley M, Cambridge, UK
    05 March 2013
    show extended ratings
    Overall
    Cleanliness
    Location
    Service
    Value
    We had a good stay here/ Although out of the centre the bus stop in was very nearby and took us into the centre in 20 minutes. It costs us a tenner by taxi to get back after our evening out. The room was spacious and had a sofa and a bathtub plus heated towel rail in there/ While nothing special it was perfectly fine and I'd stay there again
    Best Western Brook Hotel Norwich
    “Our Weekend at the Brook Hotel”
    By Mrs Wendy W, Cambridge, UK
    03 January 2013
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    We thought the hotel receptionists were very friendly and helpful and as were the catering staff. If anyone asks our opinion of where to stay we would recommend the Brook Hotel. We will not hesitate to visit again.
    Best Western Brook Hotel Norwich
    “Nice quiet hotel”
    By Mrs Sara C, Hornchurch, UK
    31 December 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Lovely hotel. Was very quiet when stayed. Rooms really nice. Breakfast very nice. Would stay here again
    Best Western Brook Hotel Norwich
    “Excellent”
    By Miss Alice W, Clacton-on-Sea, UK
    11 November 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    i have now been here three times for a lovely weekend with my partner. it has such a great feeling of warmness the staff is very helpful and kind!!!!!!!
    Best Western Brook Hotel Norwich
    “Brook Hotel 2/11/12”
    By Mr Kevin B, Northampton, UK
    07 November 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Value
    Pleasant room and hotel lobbt although the room was very cold wehn we arrived late in the evening. Someone came quickly to try and fix the air-con heating but to no avail. We were supplied with an electric heater - not ideal as no timer, but soon made the room warm. Would stay again.
    Best Western Brook Hotel Norwich
    “My stay”
    By Mr Trevor W, chantry, UK
    06 November 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    as usual my couple of night at the Brook were excellent, clean comfortable room and excellent restaurant, and the staff are always so helpful and friendly, this hotel only boasts 3 stars but it deserves 5
    Best Western Brook Hotel Norwich
    “Brook Hotel - Norwich”
    By Mr Matthew H, Eastleigh, UK
    01 November 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Excellent hotel, plenty of parking, great rooms & the food is very good. Only areas which need attention are the bathrooms as the showers are rubbish & the bar menu needs to offer starters and more mains.
    Best Western Brook Hotel Norwich
    “Bon hôtel - un peu excentré”
    By Mr Vincent J, LISIEUX, France
    31 October 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Bon accueil. Lits confortables. Télé + chauffage fonctionnels. Salle de bain un peu vieillotte mais propre. Quelques difficultés avec internet. Un peu loin du centre-ville, mais accessible en bus. Bon rapport qualité / prix.
    Best Western Brook Hotel Norwich
    “Weekend stay”
    By Mr P, Cheltenham, UK
    24 October 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Overall a pleasant stay. My wife found the ridges in the mattress uncomfortable. This was resolved by asking for a blanket to cover the mattress which was provided by the helpful receptionist.
    Best Western Brook Hotel Norwich
    “Comfortable and quiet”
    By Mr Richard G, Esher, UK
    04 October 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    I recommend this hotel to anybody wanting reasonably priced accommodation in Norwich. The rooms are of a good size, clean and comfortable and the staff are very helpful and obliging. Don't expect the Ritz, but overall you will be well pleased by the standard of service and accommodation for the price.
    Best Western Brook Hotel Norwich
    “Overnight stay”
    By Mr Andrew M, Thames Ditton, UK
    26 September 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    We stayed here while dropping our daughter off at the University of East Anglia. Very handy location for both the uni ( about 5-10 mins away by car) and Norwich (just a little further). Rooms comfortable and clean, and staff friendly and helpful.
    Best Western Brook Hotel Norwich
    “Excellent - The Brook Hotel, Norwich”
    By Mrs Loretta A, Worcester Park, UK
    13 September 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    The hotel was very clean, the staff were very pleasant, happy and keen to help. The cost of the room was also very reasonable. I would recommend this hotel and next time I am in Norwich I will definetely be staying there again.
    Best Western Brook Hotel Norwich
    “Good hotel”
    By Mr Charles M, bedford, UK
    04 September 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    great hotel with amazing restaurant staff who made the stay extra special.
    Best Western Brook Hotel Norwich
    “Leisure stay 3 nights.”
    By Mr Raymond P, Ipswich, UK
    04 September 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    we stayed for 3 nights and had a very enjoyable time.The restaurant staff were very helpful and professional in their approach and the breakfast was excellent.Rooms were comfortable and clean. Everyone made our stay worthwhile and we would not hesitate to recommend the hotel to our friends and family.
    Best Western Brook Hotel Norwich
    “Perfect hotel”
    By Mrs Elayne C, Eastleigh, UK
    28 August 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Stayed 3 nights, room was very nice. Nice and quiet had great stay here. Staff all lovely and very helpful. Buffet breakfast very good quality. Other meals good too and reasonably priced. Great service. Location very good and easy to find. We highly recommend A++++
    Best Western Brook Hotel Norwich
    “Thank you to the Brook Hotel Norwich - from a regular business user.”
    By Mr Alan B, Harwich, UK
    28 August 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    I regularly use this Hotel for business visits to the area.The location is very good for going into the centre and for road access outbound. The staff are always helpful,efficient and courteous. Recently the hotel was redecorated and fitted out which added to the spacious well laid out design. Early breakfast is always ready on time. Many thanks, AB
    Best Western Brook Hotel Norwich
    “Very pleasant stay!”
    By Mrs Judith E, Bishop's Stortford, UK
    28 August 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    We received a warm welcome, and the staff were very helpful. There were a couple of small problems with the room (no milk on the tea tray and a towel that wasn't well laundered) but we only had to ask, and these were put right very quickly. The beds were extremely comfortable. We enjoyed the selection at breakfast, and thought that the room rate including breakfast was very good value. We shall definitely stay there again.
    Best Western Brook Hotel Norwich
    “My recent stay at the Brook Hotel.”
    By Mr Alan B, Harwich, UK
    23 August 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    I regularly stay at the Brook Hotel on business trips;it is well placed for entry and exit to Norwich,the staff are always friendly and helpful,the hotel always clean and tidy and with the recent redecoration/refurbishment even better. Many Thanks. AB.
    Best Western Brook Hotel Norwich
    “Stay at Brook hotel”
    By Mr George C, Kettering, UK
    21 August 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    very well looked after and having the option of breakfast outside was lovely
    Best Western Brook Hotel Norwich
    “Very Good”
    By Miss Claire S, Addlestone, UK
    21 August 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Very nice hotel and good location. Staff could not do enough for you. The only thing that needs to be changed would be the bed, very had and bumpy. I will stay there again.
    Best Western Brook Hotel Norwich
    “Great night”
    By Mrs Irene B, Norwich, UK
    17 August 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Fantastic breakfast and warm welcome too
    Best Western Brook Hotel Norwich
    “Oswicks”
    By Mrs Patricia S, MELTON MOWBRAY, UK
    17 August 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    My Daughter & I enjoyed our stay in The Brook Hotel very much , we will definitely be back. even though the beds were a bit hard. Only problem was, the toilet did not flush very well. !
    Best Western Brook Hotel Norwich
    “Brook Hotel”
    By Miss Sarah M, Bicester, UK
    15 August 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Would have been a 5 star if the air con was working in the disabled room on the ground floor. Bathrooms could do with a refurb in all rooms. Double glazing needed in all rooms as outside traffic can be very noisy. Overall the hotel is very good value with a very good breakfast.
    Best Western Brook Hotel Norwich
    “Short stay”
    By Mr Michael C, Nuneaton, UK
    31 July 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Service
    Value
    We booked this hotel because of its proximity to Horsham St Faith Crematorium which we were attending the next day. An excellent welcome at Reception (found us an iron and board to freshen our outfits). Room was standard, but clean and quite well equipped. Restaurant was open so we dined 'in'; very friendly staff and food was good. If we needed to stay in Norwich again, we would happily use this hotel. Very good value for money.
    Best Western Brook Hotel Norwich
    “Graduation stay”
    By Mr Terry P, Stanford-le-Hope, UK
    24 July 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    I have stayed at this hotel about 4 times now ,it is perfect location for the university and the city both being a 10 min journey and very reasonable taxi fare .on each occassion we have found the rooms fine and staff friendly and a very good breakfast ,we will use the hotel again all the time our son is at U E A .
    Best Western Brook Hotel Norwich
    “Met expectations”
    By Miss Clare G, Basingstoke, UK
    19 July 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    The Brook Hotel is basic, similar to a Travelodge/Premier Inn but, happily, it was what I expected. Although basic, it was clean and tidy, twin beds meant twin beds (ie no 'put you up') and the staff were friendly, pleasant and efficient. We also had breakfast which was a help yourself buffet - good selection of both cereals and cooked food/toast - as much as you needed. Breakfast is available from 7am which is handy when you need to get going early. The hotel is about a 10 minute drive from the city centre, easy to access and has plenty of free parking.
    Best Western Brook Hotel Norwich
    “Happy”
    By Mr Andrew G, Edgware, UK
    17 July 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    I was very happy with the stay room was homely and felt relaxed
    Best Western Brook Hotel Norwich
    “One Night Only”
    By Mrs T, Loughborough, UK
    23 June 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    The only faults we could mention are that the bathroom could do with up dating and the mattresses renewing but otherwise no compliants.
    Best Western Brook Hotel Norwich
    “Surprisingly good and excellent value for money”
    By Mr Andrew W, Leicester, UK
    21 June 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    The Brook was just down the road from my contract at HP in Norwich and Surprisingly good and excellent value for money. Would not hesitate to stay there again. Way better than a TravelLodge for the same money. ;-D
    Best Western Brook Hotel Norwich
    “A stay at Brook Hotel”
    By Mrs Margaret P, Swindon, UK
    19 June 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    We thought the Brook Hotel was extremely good. Pleasant staff, excellent value for money and we would certainly stay again. Only one complaint. The wardrobe doors in room 104 were in desperate need of some WD40. I mentioned it to reception on leaving and they said that they would deal with it, and I'm sure they will.
    Best Western Brook Hotel Norwich
    “My recent return to the Brook Hotel”
    By Mr Alan B, Harwich, UK
    06 June 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    I found the hotel well placed for inward and outward Norwich travel,spacious inside for rooms and dining,bar ,lobby etc areas, the car park and grounds likewise. The staff were courteus and helpful at reception and dining etc areas.Also the hotel has been recently redecorated and furnished to add.
    Best Western Brook Hotel Norwich
    “Good value hotel”
    By Mrs Lynda F, Northampton, UK
    08 May 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    We stayed one night, and were really impressed. The hotel was quite busy, but quiet, the staff were really friendly, and we could not fault anything really.
    Best Western Brook Hotel Norwich
    “We will return”
    By Mr Andrew C, Yateley, UK
    19 April 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Great hotel. Hotel room spacious with large, comfortable bed. Quiet, despite being near a main road. Excellent nights sleep. Perfectly adequate breakfast. Staff efficient, friendly and polite. Worth every penny.
    Best Western Brook Hotel Norwich
    “Good VFM”
    By Miss Laura W, Leeds, UK
    18 April 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Clean, decent-sized room, friendly staff, good breakfast, easy to get into Norwich city centre. Bathroom could do with a bit of updating but still clean. Good value for the price I paid (£60) compared to so many other chain hotels of similar standard.
    Best Western Brook Hotel Norwich
    “A pleasent stay”
    By Mr Gary M, Northampton, UK
    03 April 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    A return visit from Aug 2011, and improvements on going, staff still excellant and food is of excellant value - though breakfasts when cooked to order when few staying are really good. New carpets and other works on going and making improvements - ground floor nearly fifnished. Would stay again - yes, friendly staff and good food at a reasonable price and handy location. Bathrooms do need improving, but a costly job and I am sure it is being planned for
    Best Western Brook Hotel Norwich
    “What we expected”
    By Mr Andrew R, Manningtree, UK
    19 March 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    The Brook is your standard business traveller hotel, its basic but I have stayed in far worse. The staff where all very helpful, the breakfast was decent with a good variety of choice and items cooked to order if required. Our room needed decorating, but this is happening throughout the hotel right now, so I guess it will be done soon anyway, plus of course we had a dog with us, so its understandable that they might not want to put you in one of the freshly decorated rooms. All in all I cant complain and for the price we paid we where happy, 3 star rating is correct.
    Best Western Brook Hotel Norwich
    “A polite, professional and friendly service”
    By Mr Kieran W, Thetford, UK
    06 March 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Amazing service all round. My stay was made very comfortable be the polite and professional staff, all my needs were taken care of and more. would highly recommend.
    Best Western Brook Hotel Norwich
    “2 night weekend stay”
    By Mr Gerald N, Cromer, UK
    04 March 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    My wife and I had a wonderful stay at the Norwich Brook Hotel on the 17th and 18th of February. Everything was first class from the moment we booked in, the staff on reception were friendly and polite, the bar staff were more than helpful, and the meal and service was excellent all in all it was faultless.The weather was minus degrees but with the adjustable heating control the room was toastie,in fact had to turn it down after a while,which beats other hotels where we have been chilly.We will definatetly be returning as it is our preference to others we have stayed in, in Norwich. We would just like to end this review with a congratulations to you on your selection of staff they are a credit to the Brook Hotel.
    Best Western Brook Hotel Norwich
    “Comfort and value.”
    By Richard R, Calne, UK
    01 March 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    A very pleasant experience, friendly staff, clean room with REAL soap etc. A very good breakfast.
    Best Western Brook Hotel Norwich
    “Recent stay”
    By Mr Colin P, Weymouth, UK
    21 February 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    We found the hotel clean and in good repair. The staff where all curtious and informative, helpful and the Carvery excellent and good value.
    Best Western Brook Hotel Norwich
    “Brook Hotel Stay”
    By Mr Matthew K, Ely, UK
    17 February 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    This is the second time I have stayed here as an overnight stop for the Norfolk Showground antiques fair. The hotel is excellent value for money with great facilities.
    Best Western Brook Hotel Norwich
    “Good value”
    By Miss Sophie H, King's Lynn, UK
    16 February 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Good hotel for the price, easy to find, good service.
    Best Western Brook Hotel Norwich
    “Brooke Hotel Norwich”
    By Mrs Averil K, South Shields, UK
    14 February 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    The hotel is undergoing some much needed refurbishment but disturbance was kept to a minimum. We were in a room which was newly decorated and carpeted and was really warm and comfortable. The bathrooms however should be next on the list for an update. The hotel is clean, the staff efficient and friendly and it provides good value for money. We've stayed at the Brooke before and will probably do so again since it is convenient for us but it's general location is poor being on the edge of an industrial estate.
    Best Western Brook Hotel Norwich
    “The Brook Hotel - Saturday night stay”
    By Ms Carla E, Fakenham, UK
    14 February 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Being local to the area and having stayed at the Hotel before I feel it's worth the money I paid. However I was disappointed with the shower facilities in the room and would highly recommend a new shower curtain! The bar & restaurant area's are lovely and inviting. The bedroom's are neat and tidy with ample space. Would stay at the Hotel again.
    Best Western Brook Hotel Norwich
    “Brook Hotel”
    By Miss Penny W, Ipswich, UK
    08 February 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Breakfast was good, room was good for the money. Very pleasant staff
    Best Western Brook Hotel Norwich
    “Brook Hotel Norwich”
    By Mrs Janice P, Nottingham, UK
    08 February 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Reception staff excellent very friendly and helpful. Night Porter very efficient early breakfast delivered exactly on time. Room very warm despite heavy snow overnight. However airconditioning unit making some very strange noises. Room could do with some tlc but excellent value for money. Would recommend bear in mind it is cheap and cheerful dont expect luxury. Have stayed on many occassions and will stay again.
    Best Western Brook Hotel Norwich
    “Brook Hotel, Norwich”
    By Mrs Sue G, Yeovil, UK
    04 February 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Although it could do with some decoration and repairs, it was a very clean and friendly hotel. Nothing was too much trouble for the staff. We thoroughly enjoyed the carvery at 2 for £9.95, besides being at a very ecomonical price, it was actually very nice - the choice of meats were cooked to perfection,and roast potatoes were really crisp and yummy! Served every day except Mondays which was a shame as it was just what we would have liked on our second night's stay. Breakfast was equally good although sometimes the staff were scarce and you had some waiting to do, but even so they were very polite and apologised. Would stay again in the future.
    Best Western Brook Hotel Norwich
    “Good value hotel”
    By Mrs Ann M, Orpington, UK
    02 February 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Hotel was a pleasant surprise, we wanted somewhere inexpensive to stay ( as we had to come to Norwich for a funeral ).ticked all the right boxes, clean, friendly ,welcoming. Carvery in the restaurant was good value, breakfast had all the things required ,tea and coffee in the room was very welcome in the evening, only downside as far as we could see was poor quality toilet roll. We would definitely stay again. Normally we stay at the premier inn in Norwich , this was definitely better value ,and cheaper
    Best Western Brook Hotel Norwich
    “Good value for money”
    By Mr Ronald H, Skipton, UK
    02 February 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    The rooms were in the process of being repainted. They were clean and comfortable with everything we needed. The service was excellent from the time we booked to our leaving. The staff were helpful and friendly. Excellent value for money.
    Best Western Brook Hotel Norwich
    “Good overnight stay”
    By Mr Terry P, Stanford-le-Hope, UK
    09 January 2012
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    we have used this hotel on 3 occassions now and have not been dissapointed staff are friendly and it's a good location, our son goes to norwuch uni so it's perfect for us and we will use again in the summer when he graduates .
    Best Western Brook Hotel Norwich
    “Stayed many times”
    By Miss Candice C, Waltham Cross, UK
    27 December 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    I have stayed at this hotel many times, very close to the norwich & norfolk hospital & town centre, staff very friendly, very peaceful hotel. It has free WI-FI in rooms so is very very handy for me. Defently will stay again.
    Best Western Brook Hotel Norwich
    “My stay”
    By Mr Trevor W, Frome, UK
    22 December 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    excellent as usual, i need say no more !!
    Best Western Brook Hotel Norwich
    “Great Service.... Average Rooms”
    By Miss Gemma W, Chelmsford, UK
    12 December 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Upon arrival reception staff are very helpful, the lobby is clean and well presented... I think this is where the money has been spent in this hotel as the rooms are datedl! The bar and resturant are very welcoming with nice staff and good a atmosphere, the breakfast is very good for the money - I would definatly recommend booking the bed and breakfast option. The rooms are clean with a comfortable bed with the freeveiw on the flat screen tv being a nice bonus. Unfortunatly our shower was poor and a couple of dated very worn furniture items didnt look great but in my opinion its better to be clean and dated than dirty and modern!! Would book this hotel again for a short stay in Norwich.
    Best Western Brook Hotel Norwich
    “A reasonable stay”
    By Mr John S, Belvedere, UK
    30 November 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Our stay was for one night and we didn't stay in the hotel very much. The room was comfortable and clean although the extractor fan in the bathroom didn't work. Reception staff were efficient and friendly. The breakfast was good but some of the food, despite it not being busy was in short supply and the choice of bread was limited. The staff were anonymous. However the room rate was very good and for the price we would not expect more.
    Best Western Brook Hotel Norwich
    “Very Happy”
    By Mrs Gladys R, Canterbury, UK
    09 November 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Having stayed twice in another hotel in Norwich, we decided to opt for a change on our third visit, although the other was closer to the City. We found the receiption staff in the other hotel quite rude, but here at the Brook Hotel everything was excellent. Staff most pleasant, room quite spacious and very clean, nice grounds, we were on the ground floor and room looked out over gardens. Breakfast was more than excellent, full English breakfast and all the trimmings you coul;d ask for, very friendly dining room staff. We were told by reception staff that the rooms are all being upgraded, and yes, although a little tired, they were very acceptable. Nice large car park and on reflection the hotel was not that far from the City, it was just that we arrived after dark..
    Best Western Brook Hotel Norwich
    “My short stay at The Brook..”
    By Mr Ron L, Maidstone, UK
    01 November 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Very good service, excellent parking and convenient location. Room was above expectations (relating to price) and the breakfast was comprehensive and well presented.
    Best Western Brook Hotel Norwich
    “My stay”
    By Mr Trevor W, Frome, UK
    01 November 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    excellent as usual...i can't fault this hotel, the rooms are comfortable and quiet, free for dogs brilliant, and free wifi unusual in this day and age of cutbacks...the breakfast buffet very good and the a la carte menu in the evenings superb, and of course not forgetting the staff as usual very very good.. thanx.....:))
    Best Western Brook Hotel Norwich
    “My Stay at Brook”
    By Mrs Manijeh R, Poole, UK
    28 October 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Having previously stayed at the Brook Hotel, as we found the hotel very acceptable, it was natural to book it again when visiting Norwich to visit our daughter who lives in Cossestey
    Best Western Brook Hotel Norwich
    “Nice location on the outskirts of Norwich”
    By Mr David B, Clacton-on-Sea, UK
    27 October 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    We enjoyed our stay here. The room was generous and clean with no noise issues (ask for a room away from the gym). The quietest rooms are the furthest from the reception. Plenty of public space and an "all you can eat" buffet breakfast that is amazing since it cost just £3 each on top of the room rate. Always book with breakfast! The restaurant carvery dinner is another bargain but not on Sundays. Never mind - there is another good value restaurant opposite. We paid £53 a night for a room and two breakfasts - not a lot wrong with that! We are even organising a weekend for our motorcycle club here as there is so much to see and do in and around Norwich.
    Best Western Brook Hotel Norwich
    “Weekend break”
    By Mr Trevor C, Ipswich, UK
    26 October 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Superb value for money, no complaints from us.
    Best Western Brook Hotel Norwich
    “Good value for money”
    By Mrs Kathleen M, Stoke-on-Trent, UK
    04 October 2011
    The hotel was pleasant and the staff were friendly. My only complaint would be that the bathroom could benefit from being updated. We found the hotel generally exceeded our expectations for the price which we paid for the room. We used the hotel to visit family and will book again next time.
    Best Western Brook Hotel Norwich
    “Overnight romantic stay”
    By Mrs Cherie B, Colchester, UK
    30 September 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Very nice hotel, lovely big bedrooms, clean, but could do with a make over ref decorating. Bar & restaurant smart. Food good quality and plenty of it. Had Carvery for evening meal , very nice and good value for money. Very nice breakfast, plenty of choice, full english, cerials, toast etc. Friendly staff. would definatley stay again.
    Best Western Brook Hotel Norwich
    “Value for money”
    By Mr Terence A, bourne, UK
    26 September 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    very friendly and helpfull carvery dinner was excellent very good breakfast would recomend to anyone good value for money.
    Best Western Brook Hotel Norwich
    “Top Hotel (Sept 2011)”
    By Mrs Sandra H, Burnley, UK
    26 September 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Our first stay at the Brook Hotel, it was clean, the staff where very friendly, the food was delicous, set in a great location, Bowling Alley right next door, great parking facility, tea making facility in the room, & hair dryer, no iron though you have to use laundry service. The grounds are kept immaculate (could do with a bench outside just to sit & admire the view).
    We would definately be using this hotel again.
    Best Western Brook Hotel Norwich
    “Excellent hotel”
    By Mr Tim W, Petworth, UK
    26 September 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    I found my large room clean & comfortable, and the service was excellent. This is a basic hotel on an industrial site near to Norwich centre, but the larger rooms and excellent service placed it a bit higher than some of the chain hotels offering similar services.
    Best Western Brook Hotel Norwich
    “Weekend break”
    By Mr Kevin G, Harlow, UK
    19 September 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    I stayed at the Brook Hotel for the weekend in September 2011 & found it good value for money, staff were helpful, food was very good & room was clean & comfortable. I would stay there again as I thought it was good value for money, better than my Travelodge experience!!
    Best Western Brook Hotel Norwich
    “Cosy comfort”
    By Mrs Bernice C, Littlehampton, UK
    19 September 2011
    show extended ratings
    Overall
    Cleanliness
    Location
    Rooms
    Service
    Value
    Although the hotel is tired in the corridors and the rooms are a bit retro, it is comfy and clean. Very good value for money and a cracking breakfast!
    Best Western Brook Hotel Norwich
    “Thank you for letting us in early to get ready for a...”
    By Mr Flynn
    Thank you for letting us in early to get ready for a family wedding. The accomodation was very comfortable. Staff were very friendly.
    Best Western Brook Hotel Norwich
    “Lovely hotel, friendly and helpful staff. I would stay...”
    By Mrs Chadwick
    Lovely hotel, friendly and helpful staff. I would stay here again and I would recommend it to my friends.
    Best Western Brook Hotel Norwich
    “You have wonderful staff here at the Brook Hotel in...”
    By Mrs Ware
    You have wonderful staff here at the Brook Hotel in Norwich. I hope you will keep all of the staff you have here for a long time.
    Best Western Brook Hotel Norwich
    “I would use this hotel again. A very pleasant overnight...”
    By J. Beards
    I would use this hotel again. A very pleasant overnight stay, food and accomodation very good and the staff were polite and thoughtful.
    Best Western Brook Hotel Norwich
    “Very clean hotel. Food very good. Staff very friendly and...”
    By Mrs Dilley
    Very clean hotel. Food very good. Staff very friendly and helpful. Lovely stay.
    Best Western Brook Hotel Norwich
    “This was a real discovery! Excellent location just off the...”
    By Patrick, Leicester
    This was a real discovery! Excellent location just off the a47 about 3 miles nw of the city centre. An attractive low-rise almost new building, with spacious well-fitted and equipped rooms (E.G. king-size bed, an 8ft desk, lots of power points and good "accessible" bathroom for the disabled). Really good breakfasts all of fresh ingredients, and an excellent carvery on the night we stayed in the hotel. And all this for much less than most bed and breakfasts on the three night/prepay tarrif.
    Best Western Brook Hotel Norwich
    “It is a convenient hotel for using as a base to travel...”
    By Liz, Australia
    It is a convenient hotel for using as a base to travel outside of Norwich as it has a large free carpark and is easily accessible to the major routes out of Norwich. (You wouldn't want a car at a city hotel!) Access to the city is also convenient as there is a good bus service from a nearby bus stop.
    Best Western Brook Hotel Norwich
    “My partner and I felt welcomed and valued as customers....”
    By Andrea, Hereford
    My partner and I felt welcomed and valued as customers. Our requests for information and extra room supplies were met promptly and politely. The room was cleaned every day and was very comfortable. The food was excellent. The cost was excellent value for money. The hotel was decorated to celebrate the Royal Wedding, which added to the atmosphere and excitement of the occasion. We would not hesitate to stay at The Brook Hotel Norwich again. We have already recommended the hotel to family members and friends who are likely to want to stay in Norwich. We hope to be back soon as we visit family in the area several times a year. Thank you.
    Best Western Brook Hotel Norwich
    “I did not expect such tasty and wide range of breakfast...”
    By Phil, Tilbury
    I did not expect such tasty and wide range of breakfast food. The quality was very good, the service swift and friendly. The room was quiet and surprisingly spacious. We will book the same hotel again.

Have you stayed in this hotel? Please add your own review

  • show offer details
    time left
    183
    days
    13
    hours
    6
    minutes
    49
    seconds

    Special 2 Night Break

    Stay 2 nights between Thursday and Sunday for just £129.00 Per Room! Your break includes an overnight stay for 2 people with breakfast both mornings and 2-4-1 on main course meals for you to enjoy in our restaurant throughout your stay. The perfect place for you to explore our beautiful city and surrounding areas. Take a break, a chance for you to kick back and relax whilst our team look after your every need.
    Special offer conditions
    • Discount applies to Sunday, Thursday, Friday, Saturday only
    • Applies only to the following rate - Packages
    • Between 1 and 2 adults
    • Stay between 2 and 4 nights
    • Book up until 31/01/14
    • Guests must arrive Thursday or Friday or Saturday
    • This offer expires on 31/01/14
    • Cannot be used in conjunction with any other offer.
    • The entire stay for 129.00 GBP per room
  • show offer details
    time left
    183
    days
    13
    hours
    6
    minutes
    49
    seconds

    Sunday Sensations

    Stay with us on a Sunday night and enjoy a break in one of our spacious double or twin bedrooms with a 2 course Carvery meal available between 2pm and 6pm and a hearty full English breakfast the following day. sensational at just £79.00 for 2 people!
    Special offer conditions
    • Discount applies to only Sunday night
    • Applies only to the following room type - Premier Double Room
    • Between 1 and 2 adults
    • At least 1 guest per room
    • 1 night stays only
    • Check-in up until 27/04/14
    • Guests must arrive on a Sunday
    • This offer expires on 30/04/14
    • Cannot be used in conjunction with any other offer.
    • Applicable nights at a fixed 79.00 GBP per room per night